Melissa Raffel joined PHS in 2020 as the Director of Volunteer Programs at PHS, and is responsible for setting and maintaining the strategic director of PHS’s volunteer programs in alignment with the vision of PHS. Melissa has more than 20 years of experience in the non-profit space with more than a decade spent managing volunteer programs. Prior to PHS, Melissa worked at the Project Management Institute (PMI), a membership association with 10,000 volunteers worldwide. At PMI, Melissa oversaw policies and procedures related to volunteer engagement, volunteer recognition and satisfaction, as well as training and supporting staff working directly with volunteers. She was also involved in supporting and presenting at global events as well as change management efforts throughout the organization. Melissa holds a B.A. in Theater from Russell Sage College and a M.S. in Arts Administration from Drexel University.